Privacy policy
This Privacy Policy describes how Rojo Tranquilo S.L. (hereinafter, the "Site", "we", "us" or "our") collects, uses and discloses your personal information when you visit our website tranquilomatcha.com (hereinafter, the "Site"), use our services or make a purchase, as well as when you otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to the user of the Services, whether you are a customer, website visitor or another individual whose information has been collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, whether to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised version of the Privacy Policy on the Site, update the "Last updated" date and comply with any other requirements under applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we have collected and continue to collect personal information about you from various sources, as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide you with the Services, comply with applicable legal obligations, enforce the terms of service, and protect or defend the Services, our rights and the rights of our users or others.
What Personal Information We Collect
The types of personal information we collect about you depend on how you interact with our Site and use our Services. When we refer to "personal information", we mean information that identifies you, relates to you, describes you or can be associated with you. The following sections describe the specific categories and types of personal information we collect.
Information We Collect Directly from You
Information that you provide directly to us through our Services may include:
Basic contact details, such as your name, address, telephone number and email address.
Information about your orders, including your name, billing address, shipping address, payment confirmation, email address and telephone number.
Your account details, such as your username, password and security questions.
Information about your purchases, including the products you view, add to your cart or include in your wish list.
Customer support information, such as the information you include in your communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to provide us with certain information about yourself directly. You may choose not to provide this information, but please note that doing so may prevent you from using or accessing these features.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services (referred to as "Usage Data"). To do this, we use cookies, pixels and similar technologies. Usage Data may include information about how you access and use our Site and your account, such as device information, browser information, details about your network connection, IP address and other data related to your interaction with the Services.
Information We Obtain from Third Parties
We may also obtain information about you from third parties, such as vendors and service providers that collect information on our behalf. These may include:
Companies that support our Site and Services, such as Shopify.
Our payment processors, which collect payment information (such as bank details, credit or debit card information, and billing address) to process your payments and fulfil your orders and requests for products or services, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies, such as pixels, web beacons, software development kits, third-party libraries and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of information provided by third parties, or for any third party's policies or practices. For more information, please see the "Third-Party Websites and Links" section below.
How We Use Your Personal Information
We use your personal information for various purposes related to providing products and services, communicating with you, security and fraud prevention, marketing and advertising, among others. These purposes may include:
Providing Products and Services: We use your personal information to provide you with the Services, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns and exchanges, creating, maintaining and managing your account, arranging shipping, and facilitating returns or exchanges.
Marketing and Advertising: We use your personal information for marketing and promotional purposes, which may include sending marketing, advertising and promotional communications by email, text message or post, as well as displaying advertisements for products or services on the Site and on other websites. We may also use your personal information to personalise the Services and advertising.
Security and Fraud Prevention: We use your personal information to detect, investigate or take action regarding potentially fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password or other access details with anyone else. If you believe that your account has been compromised, we urge you to contact us immediately.
Communicating with You: We use your personal information to provide you with customer support and improve our Services. We do this in our legitimate interest in being responsive to you, providing effective services and maintaining our business relationship.
Cookies
Like many websites, we use cookies on our Site. For specific information about the cookies we use in connection with operating our store with Shopify, please see https://www.shopify.com/legal/cookies. We use cookies to improve and optimise our Site and Services, remember your actions and preferences, conduct analytics, and better understand how you interact with the Services. We also allow third parties and service providers to use cookies on our Site to tailor services, products and advertising on our Site and on other websites.
Most browsers accept cookies by default, but you can configure your browser to remove or reject cookies through your browser controls. Please note that blocking or deleting cookies may affect your user experience and cause certain functions and general features of the Services to work incorrectly. In addition, blocking cookies will not completely prevent us from sharing information with third parties, such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties, always in accordance with this Privacy Policy. These circumstances may include:
With vendors and other third parties that perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping.
With business and marketing partners, such as Shopify, to provide you with services and advertising. Our business and marketing partners will use your information in accordance with their own privacy policies.
When you direct us, request us or consent to our disclosure of certain information to third parties, whether for product shipping or through the use of social media widgets or login integrations, with your consent.
With our affiliates or within our corporate group, in our legitimate interest in running a successful business.
In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (such as responding to subpoenas, search warrants and similar requests), enforce any applicable terms of service, and protect or defend the Services, our rights and the rights of our users or others.
In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes described in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":
Category
Identifiers, such as basic contact details and certain order and account information
Commercial information, such as order information, purchase information and customer support details
Internet activity or other similar network activity, such as Usage Data
Categories of Recipients
Vendors and third parties that perform services on our behalf (such as internet service providers, payment processors, customer support partners and data analytics providers)
Business and marketing partners
Affiliates
We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.
User-Generated Content
The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content in public areas of the Services, please note that this content will be public and accessible to anyone.
We have no control over who will have access to the information you choose to make available to others, and we cannot guarantee that parties who have access to this information will respect your privacy or keep it secure. We are not responsible for the privacy or security of information you make public, or for the accuracy, use or misuse of any information you share with or receive from third parties.
Third-Party Websites and Links
Our Site may include links to websites and other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, we recommend reviewing their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of information found on them. Information you share in public or semi-public places, including information you share on third-party social media platforms, may be visible to other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by third parties. Our inclusion of such links does not necessarily imply endorsement of the content on those sites or of their owners or operators, unless expressly stated in the Services.
Children's Data
The Services are not intended for use by minors, and we do not knowingly collect personal information about minors. If you are the parent or guardian of a minor who has provided us with their personal information, you may contact us using the contact details provided below to request that the information be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
It is important to note that no security measure is perfect or infallible, and therefore we cannot guarantee "perfect security". In addition, information you send to us may not be completely secure while in transit. We therefore strongly recommend that you avoid using unsecured channels to share sensitive or confidential information with us.
The length of time we retain your personal information will depend on various factors, such as the need to maintain the information to manage your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have the right to exercise some or all of the following rights in relation to your personal information. However, these rights are not absolute and may apply only in certain circumstances. In addition, in some cases, we may decline your request as permitted by applicable law.
Right to Access / Know: You may have the right to request access to the personal information we have collected about you, including details relating to how we use and share your information.
Right to Deletion: You may have the right to request that we delete the personal information we hold about you.
Right to Correction: You may have the right to request that we correct inaccurate personal information we hold about you.
Right to Portability: You may have the right to receive a copy of the personal information we hold about you and to request its transfer to a third party, in certain circumstances and subject to exceptions.
Restriction of Processing: You may have the right to ask us to stop or restrict the processing of your personal information.
Withdrawal of Consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent at any time.
Right to Appeal: If we decline your request, you may have the right to appeal our decision. You may do so by responding directly to our refusal.
Managing Communication Preferences: You may receive promotional emails from us, and you may opt out of receiving them at any time by using the unsubscribe option included in our emails. However, it is important to note that we may still send you non-promotional emails, such as those relating to your account or orders.
You may exercise any of these rights by following the instructions provided on our Site or by contacting us using the contact information provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect additional information to verify your identity before responding to your request, and we will ask you to provide proof of authorisation if an agent acts on your behalf. We will respond to your requests within the timeframes established by applicable law.
Complaints
If you have any complaints about how we process your personal information, we invite you to contact us using the contact information provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.
International Users
It is important to note that we may transfer, store and process your personal information outside your country of residence, including in the United States. Your personal information may also be processed by our personnel and third-party service providers in these countries.
When we transfer your personal information outside Europe, we rely on recognised transfer mechanisms, such as the European Commission's Standard Contractual Clauses, or any equivalent contract issued by the relevant competent authority in the United Kingdom, as necessary. This applies unless the data is transferred to a country that has been determined to provide an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights mentioned above, please email us at info@tranquilomatcha; or contact us at TRANQUILO MATCHA, Calle d'Amadeu de Savoia, 76, Bajos 4, 08225 Terrassa, Barcelona, Spain.